Veronica Mars Download Problems

Even if you didn't watch the TV series of Veronica Mars you probably heard about this movie. The Kickstarter campaign to launch this movie was covered all over the Internet and was the best advertisement Veronica Mars project could have hopped for.

If your pledge on the Kickstarter was high enough, on the launch of the movie you would receive a digital download. One of the ways you could download your copy of Veronica Mars movie was Flixter streaming service.

Well let's just say this wasn't as simple as it would seem. For you to download this movie you need to have a Flixter account, which in this case isn't enough. Another thing you need to sign up is an Ultra Violet account and after that get those two accounts to speak to each other.

In this day and age you would expect  that a movie download would be easier then that. Rob Thomas, the series creator addressed these issues and even the Warner Brothers are helping resolve the problem.

Dear Kickstarter Backer,

Thanks for getting in touch!

If you’re contacting us about your digital download of Veronica Mars, we apologize for whatever difficulties you’ve experienced.

Right now, we want to make sure that you have a great experience, and are able to watch YOUR movie as soon as possible, so here are the options:

OPTION 1

If you want to download Veronica Mars through Flixster, and just need help with technical issues, let us know the problem. We’ll do our best to help ASAP.

OPTION 2

If you prefer to download Veronica Mars through another service (such as iTunes or Amazon), go ahead and get it RIGHT NOW!

Then, email us the receipt for your purchase, and we’ll refund the full amount that you paid*. (Or, if you ALREADY purchased it somewhere else, send us that receipt.)

OPTION 3

We can give you a $10 refund* — the amount of your Kickstarter pledge that was used for the digital download.

*All refunds will be handled through Amazon Payments, and could take about a week to show up on your card, but we’ll get the process started immediately.

Most importantly, thank you for being a backer on this project.

If you haven’t watched the movie yet, you’ll be able to soon — and when you do, we hope you’ll be proud that you made it possible!

Best,

- Veronica Mars Customer Support